FREQUENTLY ASKED QUESTIONS

What kind of telephone system do I need?
How many lines do I need?
Will I have to deal direct with the suppliers?
Which service provider will I use?
Do I have to have new wiring?
I have heard of ISDN2, what is it?
If I have existing special services, i.e Call Diversion, Voice Mail, can I still use ISDN2?
Can I use ordinary telephones and modems with ISDN2?
Is there another tariff or hidden extra?


What kind of telephone system do I need?
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We will visit your site to assess your requirements and advise on your telecommunication needs.


How many lines do I need? back to top

We will work this out for you on our site visit.

Will I have to deal direct with the suppliers?
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No - Star will do all of that, and attend to the administration. You may be asked to sign some paperwork, but that will be all.

Which service provider will I use?
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This depends on your business address. We have no affiliation to any of the service providers so it will be an economic decision.


Do I have to have new wiring?
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New premises in some cases will require new wiring, some will not. We will utilise existing wiring where we can and only provide new wiring if necessary. This will be a large cost saving.


I have heard of ISDN2, what is it?
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ISDN2 is a digital service which works on the telephone lines, carrying voice, data, i.e. the transfer of files at high speeds on the telephone network. It has almost instant call connection and has enhanced reliability with high transmission speeds. It minimises the cost of calls and data transfer. It can be used for fax, video conferencing and remote surveillance. It can also be used for remote network access (Home Working) and as a back up to private circuits(leased lines), and of course last but not least, telephone calls.


If I have existing special services, i.e Call Diversion, Voice Mail, can I still use ISDN2?
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Yes. If you retain your existing service provider.


Can I use ordinary telephones and modems with ISDN2?
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Used with the correct terminal adaptors, yes.


Is there another tariff or hidden extra?
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No, this is a pay as you go service.


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ServicesISDNFrequently Asked QuestionsContact us

Find us at:
22 McGown Street, Paisley, PA3 1QL Tel 0141 842 8949 Fax 0141 842 8940
e-mail enquiries@wefixphones.co.uk website www.wefixphones.co.uk